At KALPVASTAR TEXTILE (OPC) PRIVATE LIMITED, we are committed to delivering our products in a timely, secure, and transparent manner. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered after successful payment through our payment gateway, including Cashfree.

Order Processing

• All orders are processed only after successful payment confirmation through the Cashfree payment gateway.

• Once payment is confirmed, order processing typically begins within 1–3 business days.

• For bulk or customized manufacturing orders, processing time may vary and will be communicated separately.

Shipping Method

• We ship products through reliable third-party courier and logistics partners.

• Shipping mode (standard / surface / express) depends on the order type, delivery location, and customer preference.

• Tracking details will be shared with the customer once the order is dispatched.

Delivery Timelines

Estimated delivery timelines after dispatch are as follows:

• Within Rajasthan: 3–5 business days

• Other parts of India: 5–10 business days

Please note:

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or unforeseen circumstances.

• KALPVASTAR TEXTILE (OPC) PRIVATE LIMITED is not responsible for delays caused by courier partners once the shipment is handed over.

Shipping Address

• Customers are required to provide a complete and accurate delivery address at the time of placing the order.

• We are not responsible for non-delivery or delays caused due to incorrect or incomplete address details provided by the customer.

Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at checkout before payment.

• In some cases, shipping charges may vary based on location, order quantity, or order value.

Delivery Confirmation

• Products are considered delivered once received at the shipping address provided by the customer.

• Any issues related to missing packages or visible damage must be reported within 24 hours of delivery.

Damaged or Lost Shipments

• If a product is received in a damaged condition, customers must notify us within 24 hours with clear photos or videos as proof.

• In case of lost shipments, we will coordinate with the courier partner to resolve the issue as per their investigation process.

Shipping & Refund Relation 

• Refunds, if applicable and approved, will be processed only to the original payment method used via Cashfree.

• Refund processing timelines are typically 7–10 business days after approval, subject to Cashfree and bank processing times.

Contact Information

For any questions related to shipping or delivery, please contact:

KALPVASTAR TEXTILE (OPC) PRIVATE LIMITED
📞 Mobile: +91 78777 38097
📧 Email: kalpvastratextileprivatelimite@gmail.com